Frequently Asked Questions

Everything you need to know about AYOPA CreatorMart

General Questions

What is AYOPA CreatorMart?

AYOPA CreatorMart is East Africa's first integrated creator economy platform. We help creators monetize their content through brand campaigns, affiliate marketing, digital products, podcasts, merchandise, and experiences - all in one place with M-Pesa integration.

Which countries can use AYOPA?

We're launching in Kenya, Tanzania, and Uganda. We'll expand to other East African countries based on demand.

Is AYOPA free to use?

Yes! It's completely free for creators to join and start earning. We only take a small commission when you make money through the platform.

When will AYOPA launch?

We're currently in development with a target launch in Q2 2026. Join our waitlist to be notified when we go live.

For Creators

Who can become a creator on AYOPA?

Anyone with a social media following (TikTok, Instagram, YouTube, etc.) can join. You don't need millions of followers - we work with micro-creators too!

How do I get paid?

All payments are made directly to your M-Pesa account. Earnings are processed weekly, and you can withdraw anytime your balance meets the minimum threshold.

What types of campaigns can I join?

We have campaigns across various categories: tech products, beauty, fashion, food, fitness, travel, and more. You can apply to campaigns that match your niche and audience.

How much can I earn?

Earnings vary based on your following, engagement rate, and campaign type. Creators can earn from a few hundred to tens of thousands of Kenyan Shillings per campaign. Plus, you get bonuses for high performance.

Do I need to create content exclusively for AYOPA?

No! You post content on your own social media accounts (TikTok, Instagram, YouTube). We just verify the views and engagement to calculate your earnings.

What equipment do I need?

Just a smartphone! Most successful creators on our platform use their phone camera. Good lighting and clear audio are more important than expensive equipment.

Payments & Earnings

What is the minimum withdrawal amount?

The minimum withdrawal is KES 500. This helps reduce transaction fees and ensures you get the most from your earnings.

How long does it take to receive payment?

Once you request a withdrawal, M-Pesa payments are processed within 24-48 hours. Campaign earnings are typically released 7 days after content submission and verification.

Are there any fees?

AYOPA takes a 15-20% commission on earnings (depending on the revenue stream). M-Pesa may charge their standard transaction fees. No hidden charges!

Can I track my earnings in real-time?

Yes! Our app has a comprehensive earnings dashboard showing your total earnings, pending payments, campaign breakdown, and earnings trends.

Campaigns & Content

How do I apply to a campaign?

Browse available campaigns in the app, read the requirements, and click "Apply". Brands review applications and approve creators that match their target audience.

What happens if my application is rejected?

Don't worry! Rejections are normal and don't affect your account. You can apply to other campaigns that better match your profile. We also provide feedback to help improve future applications.

Do I have to follow specific guidelines?

Yes, each campaign has specific requirements (product features to highlight, hashtags to use, etc.). Following guidelines ensures approval and payment. But you maintain your creative freedom!

Can I edit or delete submitted content?

Once content is submitted and approved, we recommend not deleting it as brands track performance over time. However, minor edits are usually fine - check with campaign guidelines.

Marketplace & Shopping

How does the pickup point system work?

Instead of home delivery, you select a convenient pickup point (supermarket, petrol station, or partner location) near you. You collect your order when it arrives - no delivery fees!

Can I return products?

Yes, we have a return policy for defective or incorrect items. Check product listings for specific return terms. Contact support@ayopa.co.ke for assistance.

How do I become a seller on the marketplace?

Email partnerships@ayopa.co.ke with your product catalog. We review applications and onboard sellers who meet our quality standards.

Technical & Support

Which devices can I use?

AYOPA works on iOS (iPhone) and Android smartphones. We'll also have a web version for browsing campaigns and managing your account.

Do I need internet to use the app?

You need internet to browse campaigns and submit content. However, we cache data so you can view your earnings and saved campaigns offline.

How do I contact support?

Email support@ayopa.co.ke or use the in-app chat. We respond within 24 hours on weekdays.

Is my data secure?

Absolutely. We use industry-standard encryption, secure M-Pesa integration, and never share your personal information. Read our Privacy Policy for details.

Jobs & Internships

Are you hiring?

Yes! We're actively recruiting interns for Flutter development, backend (Python/FastAPI), QA testing, and DevOps. Check our Careers page for current openings.

Is this a remote position?

Yes, all positions are 100% remote with flexible hours (20-30 hours/week for interns).

How do I apply for a job?

Send your resume, GitHub profile, and portfolio to careers@ayopa.co.ke. See our Careers page for specific requirements.

Still Have Questions?

We're here to help! Reach out to our team.